Best Interstate Moving and Storage

This company is a scam organization and should be avoided at all costs! We have moved 9 times on long haul moves and once it was to Germany and back and we have never experienced this type of incompetency. Mitch, the original point of contact kept harping on Interstate being one of the top movers on the Forbes list. We made the huge mistake of using them and it was a disaster. They are a broker and not a moving company. They contract out to a local moving company. In previous moves, a rep from the company always came to our home and did a thorough inventory and took photos of our personal goods to be shipped. Interstate says they do everything over the phone. We talked with Mitch and went over our inventory list and he quoted a price of $9300 for the move. He said that between 4-7 days before the move date that someone would call and go over the inventory list again to verify how much was to be moved. Within a week, the estimate increased to over $11,000...and we actually sold some items that were not going to be moved. The morning of the move, they said the truck would be arriving between 9:00-11:00AM. It didn't arrive until 11:30AM and it was dispatched from the Austin, Texas area which is over 3 hours away. When we researched the company they chose, Panthers Moving & Storage, we saw they had horrific ratings and Yelp said they were under investigation! We live in the Dallas/Fort Worth area! They couldn't find a more local moving company? They had to use a company locate over 3 hours away? As soon as the driver entered our home, he did a quick walk through of our home and it became clear by his actions and attitude that he didn't bring the right equipment to fit all of our household goods! I kept asking if he was sure he could fit all of our stuff on this 26' Budget rental truck and he never confirmed that he could. There were calls to Interstate and Panthers for the next few hours trying to find out what they were going to do and they basically lied and would not accept accountability! The cost of the move now became $13,500! The cost increased by over $4000 in one week! The Compliance manager actually told me and my wife that it was our fault and our responsibility to decide what goes on the truck and what doesn't!!! 8 hours later, I was asked to come out to the garage and was told that they could not load anymore items on the truck. I looked around and there were numerous items that could not be loaded and we would have to leave them! These were not small items. We had to leave a 6'x4' work bench, a 9' ladder and a 20' extension ladder. Two tables from the back porch, a 6' metal locker that held power tools and misc building supplies, a leaf blower, tool box and a few other items. Really! How would you feel if the moving company you trusted didn't bring the right equipment and you simply were expected to leave your personal items behind and there was NOTHING we could do!!! My wife literally stood in the garage and cried! When we were signing paperwork and the truck was ready to depart, my wife walked through the kitchen and started pulling out drawers to see if anything was left and there were whole drawers of kitchen utensils, knives, forks and other items that were overlooked! we had to dump them in a garbage bag and stick them in our car. Neither Interstate not Panthers took any responsibility for this fiasco. The Compliance Manager, who blamed the entire episode on us said she would elevate this situation and get back with us and three weeks later, there has been NOTHING done. Interstate is a rip off company that cheats you out of your money. Moving is one of the most difficult, stressful and vulnerable times in your life and they are simply predators that screw you and then brag that they are on the Forbes list of the best companies! Stay away from them and do your homework.

Move size: 3 Bedroom Home Service cost: $13500

Started off a little shakey but with Sheena’ s help she walked me threw the anxiety of the move.
The team that delivered my furniture was awesome.
Had everything to me in 2 days from Westchester, NY to Indianapolis.
The estatimate was a couple hundred dollars more than the estimated but everything was explained to me when the movers arrived and I was more than satisfied with how the move worked out.
I would highly recommend them for any move.

Move size: 2 Bedroom Home Service cost: $2062

Best Interstate saved me from a horrible cross country move. I called 6 months before our move and was given amazing customer service and info. I didn’t book at that time because of other issues. 5 months later our move was falling apart and I called them back. They pulled together a packing and loading crew for 2 separate locations and a truck to move it all on one of the busiest moving weekends of the year! They were available to answer questions as needed, and the crew they used on both sides of the country were professional and awesome to work with.

Move size: 4+ Bedroom Home Service cost: $20000

Initial contact with Best Interstate representative Solomon Williams was great. He made me feel comfortable with the entire process. I didn't know how to rent a car on line and he walked me through that all the way to the booking. He was kind and caring, completely different from the other people I was speaking with who were trying to rush me. He spent overly an hour answering my questions before we spoke about any pricing because he knew I was skeptical. Very good guy. I would recommend him and Best Interstate to anyone who is nervous about moving, great service!

Service cost: $4295

Well.. Solomon Williams was speaking with me on the telephone for more than three hours!! We began planning an interstate move today. We will be moving to Orlando, Florida. Solomon was courteous and patient and thorough in his explanation of BIM services. He answered every question in detail, and he assured me that BIM is one of the best movers even though the company is only in business less than one year. Very happy about a discount of $600 due to a cancellation from another mover. Solomon also discussed the special discounts available to me for TV and internet and home security. The quote is already $800 less than another company that we were considering. The quote was done by telephone with no long forms to complete. Solomon patiently entered all of the inventory for us. In addition, we were guaranteed that the quote will be the maximum cost to us. BIM will also provide special packaging for some of out delicate furniture-- marble tables, mirrored china closet. We are confident that Best Interstate Moving will provide us with the best moving experience. I paid the initial reservation deposit which is 100% refundable up until five days before moving date, and I am looking forward to Solomon's telephone call later today when he will be discussing the moving services of BIM with my husband who has the final decision. Now lets get packing!

Move size: 2 Bedroom Home Service cost: $7309

The customer service that I received from best interstate by far the most comfortable experience.

The gentleman I spoke to his name Solomon Williams and he was extremely patient, caring and understood I was nervous about moving being that everything is either an antique, expensive or very heavy. He even recommended I get a in-home estimate, from another company by the way, in order to confirm his confidence and accuracy in his estimate company. My impression of visualize negative I was quickly corrected once I receive the in-home estimate realize that Solomon was spot on. It was very impressive and I honestly felt more comfortable using Solomon being that we already built rapport.

When I was ready to move forward my husband made a choice to buy new furniture for a second home keep our first song so that is the reason why we did not go forward but I may still be using the service for moving my sons bedroom to Atlanta Georgia.

I don't do reviews but I felt compelled to because Solomon deserved it and customers looking for an honest and genuine person to help them deserve speaking to Someone like this. By the way, even when he wasn't available to talk to me he had me speak to a gentleman by the name of Travis who was also very kind.

Move size: 1 Bedroom Home Service cost: $2908

From the moment I spoke with a rep and estimator I was more at ease. The staff are very knowledgeable, patient and know their company which put me far more at ease than other companies I spoke with. Everybody was friendly and were able to answer all of the little questions and were very patient as we accurately processed my inventory. While this process can be so stressful this company eased my concerns a great deal. I also love the upfront nature of their quoting process and billing process and the fairness with which their charge their clients. Here's hoping the moving process goes as smoothly. If the process to this point is any indication there is nothing to worry about.

Move size: 1 Bedroom Home Service cost: $2397